
1 CONFIRM YOUR ORDER
Congrats on ordering your new hoop. Now look for an email that has your order details.
When you order online at sportcourt.uk, we deliver your hoop direct-to-curb, which means it comes directly from our warehouse, off the truck and to your curb so you waste no time getting to those free throws. Use our 5-point checklist below to ensure a smooth delivery of your Mega Slam Hoop.
Congrats on ordering your new hoop. Now look for an email that has your order details.
Expect to get a phone call from a shipping specialist to arrange your specific delivery date and time. This is also a good time to coordinate with an installer if you’re planning on hiring one.
Our basketball systems are big (up to 340 kgs) and the shipping pallet takes up quite a bit of space when delivered. Plan to clear-away a space now, so delivery can go smoothly when it arrives. (Residential orders are curbside delivery)
Based on the size of your order, make sure the correct number of boxes are strapped to each pallet (every system arrives on one pallet with clearly numbered boxes). It’s okay if some of the boxes have dents or are torn. Our systems are rugged and will survive minor damage to the boxes.
Now, your friendly delivery specialist will ask for a signature to release your basketball system. If there is any visible damage to the boxes (or the system), please document the specific damage on the delivery sheet and take photos before you sign.
If any items have been damaged, accept the delivery and immediately contact us. Include any photos within the email and we will expedite delivery of replacement parts.
Do you have a specific question about Mega Slam Hoops shipping & delivery? If you can’t find the answer below, we’re here to help. Contact us via email at info@sportcourt.uk or telephone on 01962 809206
Our free shipping service is available to the vast majority of UK customers. However, certain UK postcodes do not qualify for our free shipping service and customers in these areas may be required to pay a supplementary delivery fee.
Our current free shipping exclusion zones include postcodes in the following areas (and which is subject to updates from time-to-time): Channel Islands, Northern Ireland, Isle of Man, Isles of Scilly, Scottish Highlands & Islands.
If you cannot complete your purchase at checkout, then this might be due to your postcode falling within one of the free shipping exclusion zone(s). If you encounter this issue, please email support@megaslamhoops.uk confirming your full address details and we will be in touch.
Due to the size and weight of the Basketball hoop systems, delivery is made using a Large Goods Vehicle. When gaining access to your property vehicle access restrictions may apply which could mean additional cost or delivery failure. If you are concerned this may apply to you, then please be sure to email us before you complete your order at checkout.
Yes. Your new Mega Slam Hoop is fully insured from the moment it leaves our facility until you sign receipt of delivery. Mega Slam systems are incredibly rugged so unless a box has major damage, the system will be just fine. If any items have been damaged and you have accepted the delivery, immediately contact us. Include any photos within the email and we will expedite delivery of replacement parts.
The shipping configuration of boxes and pallets varies depending on which system you purchase:
Mega Slam 60” & 72” Basketball Hoop Systems - One (1) Pallet with (3) boxes
The Megaslam Game Light consists of one (1) box, if purchased in conjunction with a Hoop System then this will be included on the one (1) pallet with the hoop system.
Please note that the hoop system components can weigh in excess of 300KG’s.
Yes, a signature is required for delivery. Once you sign receipt of delivery the shipping company is fully released from any liability.
Make sure to thoroughly inspect the products and indicate any damage before signing the shipping ticket.
Delivery times are between 3 and 5 working days to UK mainland addresses.
Expedited shipping is subject to availability and available on request. Call us at 01962 453 091 or email sales@megaslamhoops.uk
Our basketball systems are built to last a lifetime. If a box or pallet is damaged it doesn’t necessarily mean the basketball system inside is also damaged. Fully inspect the shipment and make note of any damage on the receipt before you sign. If you find a damaged piece, list the details of damage on the delivery receipt at time of delivery.
Contact Us immediately by emailing us photos of the damaged parts and signed delivery noting the damage. We cannot ship replacement parts without photos of damage, and delivery receipt.
Unless otherwise specified, all orders are shipped by a common carrier, and are shipped out as advertised brand new and good condition. Basketball systems are delivered for “Curbside Delivery.” Curbside delivery means your items will be placed by the curb at the end of your driveway. If accessible to a heavy goods vehicle and providing your road is adequately flat with space to unload, then we may place the goods just inside your driveway entrance. Please note: the assessment for the unloading of goods, anywhere other than at the curbside adjacent to your property, is conducted by the delivery goods driver. This service does not include setup or assembly of items, or removal of packaging materials.